Privacy Policy

1. Introduction

At Vellum ("we," "our," or "us"), we are committed to protecting your privacy and the personal stories you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Account credentials
• Payment information (processed securely by Stripe)

Story Content

When you use our interview service, we collect:

• Text responses to interview questions
• Voice recordings (if you choose voice input)
• Generated narrative content

3. How We Use Your Information

We use your information to:

• Provide and improve our AI interview service
• Generate personalized narrative content from your responses
• Create and deliver your PDF memoir
• Process payments and manage your account
• Send important service updates (not marketing)

4. Data Storage and Security

Your data is stored on secure, encrypted servers. We implement industry-standard security measures including:

• Encryption in transit (TLS/SSL)
• Encryption at rest
• Regular security audits
• Access controls and authentication

5. Your Rights

You have the right to:

• Access your personal data
• Download your content at any time
• Request deletion of your account and data
• Opt out of non-essential communications

6. Data Sharing

We do not sell, rent, or share your personal stories with third parties. We only share data with:

• Payment processors (Stripe) for billing
• AI providers (for processing only, not storage)
• Legal authorities if required by law

7. Cookies

We use essential cookies for authentication and session management. We do not use tracking cookies for advertising purposes.

8. Contact Us

If you have questions about this Privacy Policy, please contact us at: hello@vellum.life